Refund policy

10 Day Return Policy

In case you didn't know, when you return an item for refund, it costs stores money.  growUP is charged a credit card processing fee + a point of sale transaction fee on each purchase and refund. 

Real life example: If you purchased a $10 item, growUP paid $6 for the item + 3% credit card fees + a .35 transaction fee (calculated on cost of item). $3.35 is left for profit. 

Returned item: $10 + 3% CC fee + .35 transaction fee= -.65 charged to growUP. This adds up, particularly on higher priced items. This is often why you stores give cash back instead of refunding back to a card. 

Please Note! Due to the frequent turnover of inventory with new items arriving daily, growUP offers a 10-day return policy, which means you have 10 days after date of purchase to request a return via email.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and unused, with all tags and in its original packaging. Outer packaging is intact, unsoiled, inner packaging is included and undamaged- the product is in ready to sell condition. There is ZERO exception to this policy.

If an item has been washed, I will not refund any portion of the order. Why? Because I cannot send back a washed item to the supplier or brand I purchased from and ask for a replacement and I do not sell used, returned merchandise. 

You will need the receipt or proof of purchase with order number. To start a return, please email:  hello@growup.kids. Include a description of the issue and request +  photos, I need to see what's going on.

Note that returns need to be mailed to the store: growup LLC: 3820 Charlotte Avenue, 117, Nashville, TN 37209 

Please do not send back any item for return or exchange without first emailing us with details and photos of the issue. 
If your return is approved, you will send your package back to our store at your expense. Refunds will be for the current, advertised price or sale price, whichever is lower and less original shipping charges.

Items sent back to us without first requesting a return will not be accepted. 

If you call the store about an issue, you will be redirected to email the store- it's hard to help over the phone. Please describe your item issue and include photos and include your order and contact information. We cannot attempt to help without first thoroughly understanding the issue. 

If you have return questions, contact us: hello@growup.kids.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, you dont like the smell, or if you receive the wrong item, so that we can evaluate the issue and make it right with the brand or manufacturer. Please remember the 10 day return policy. 

Exceptions / non-returnable items
Certain types of items cannot be returned: perishable goods (such as cookies, snacks and candies), custom products (such as special orders, dropshipped purchases with retail partners and personalized items), plush or stuffed animals, personal care goods (such as beauty products, brushes, scrunchies, socks, underwear and swimwear) any washed items, opened puzzles and all books. We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we do not accept returns on sale items, promotional items or gift cards. Items marked "Sale, Final Sale, Outlet or Clearance” are not eligible for return. 

Seasonal and holiday items are not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less original shipping charges within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@growup.kids.

Chargebacks 
Chargebacks are very costly for small businesses- particularly when it's fraudulent. growUP does not take this issue lightly. If we have been in contact with a customer regarding an order, the delivery address is verified, the order was shipped on time and a chargeback occurs after shipment, growUP will dispute the chargeback and provide every bit of documentation needed to deny this claim as it is considered theft - theft of merchandise, theft of credit card charges to merchant and has now cost the merchant an additional fee due to the chargeback. Whether or not growUP wins the chargeback appeal, you will no longer be a growUP customer and are no longer welcome to shop our site or in stores. If you attempt to make another online purchase, that order will be cancelled.